Customer Service Practitioner

Apprenticeship, Level 2
This programme allows students to develop their skills as a customer service practitioner. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation.

  • Overview
    With this apprenticeship, your core responsibility will be to provide a high-quality service to customers within the workplace, digitally or by going out into the customer’s premises. Typical customer service tasks include dealing with orders and payments, offering guidance and support, meeting and greeting customers, driving sales, fixing problems and gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

  • Entry Requirements

    The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising.

    Please check that you meet all essential criteria before applying for a position, you can find the details of these on the full vacancy description (links below). If you are unsure about this please contact the Apprenticeship Recruitment Team on 0113 284 6464.

  • Benefits/Skills
    • Developing interpersonal and influencing skills
    • Communicating effectively
    • Understanding personal organisation
    • Dealing with customer conflict and challenges
    • Working as part of a team
    • Utilising systems and resources

  • Careers/Progression
    Customer Service Advisor

    As a customer service advisor you will assist customers with enquiries on accounts and orders. In addition, you will take ownership of customer issues, call new customers to welcome them to the service and use Customer Relationship Management (CRM) systems to manage data.

    Customer Service Apprentice

    As a customer service apprentice you will host guests and network at events. In addition, you will liaise with clients via email and telephone, assist the business development team with admin and be the first point of contact for the company.

    Progression opportunities

    Below are some Leeds City College apprenticeships you could potentially progress on to once you have completed this programme:

    • Customer Service Specialist Apprenticeship Level 3
    • Business Administrator Apprenticeship Level 3
    • Team Leader/Supervisor Apprenticeship Level 3

  • Did you know?
    89% of businesses compete through the level of customer service that they deliver.
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