Customer Service Practitioners provide quality customer service for businesses and other organisations via in-person, telephone, or digital communication. Work is varied and requires organisational skills, product/service knowledge and good people skills.
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Overview
Apprentices will learn the fundamentals of customer service. From communication skills to teamwork, understanding customers to product/service knowledge, and much more besides, the standard covers the knowledge, skills and behaviours expected of practitioners. Successful completion of this Level 2 course will allow the apprentice to join the Institute of Customer Service as an Individual member at Professional level. -
Entry Requirements
The employer will agree entry requirements for these apprenticeships and these will depend on the role that they are advertising. -
Careers/Progression
Customer Service Representative, Customer Support Agent, Call Centre Agent