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  1. Advanced Apprenticeship Team Leader/Supervisor (Level 3)

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    The apprentice will work towards a first line management role, with responsibilities in operations, managing teams and helping to meet departmental/store targets. Themes within this apprenticeship include project management, decision making, organisational performance and personal excellence.

    Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

  2. Advanced Apprenticeship in Customer Service (Level 3)

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    Further enhance your customer service skills by understanding the different types of customer whilst gaining more experience in the field. The apprentice will gain an understanding of the customer service environment, the principles of business, customer retention and the use of technology to improve customer service. In the work place, some apprentices will be required to make and receive telephone calls confidently, while others will help with the organisation of meetings and effectively be able to use, handle mail and use office equipment. Other duties may include welcoming visitors to their business therefore the apprentice should have key communication skills and customer-handling skills. Apprentices will be required to have the skills, knowledge and competencies to support business systems, processes and services to contribute to making businesses more efficient and productive.

  3. Intermediate Apprenticeship in Customer Service (Level 2)

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    The apprentice will gain both technical knowledge and real practical experience, along with functional and personal skills. These are acquired through a mix of learning in the workplace, formal off-the-job training and academic study at college. Apprentices will be able to contribute to improved customer service delivery and increased customer satisfaction in the public sectors and attract new customers to the business. They will also improve customer loyalty and remain competitive and profitable in the private sector. Other roles will include communicating effectively with customers either face to face or by telephone and promoting their products and services to a wider audience.

  4. Business, Enterprise & Events – ACCESS to Higher Education – Business

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    Course Code: 72136-01

    This course is for students over 19 years of age only. If you are interested in a career in business or accounting or you want to go to university or study a higher apprenticeship in business or finance then this course is perfect for you if you do not have the grades.

  5. Business, Enterprise & Events – Level 1 Certificate in Business & Events

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    Course Code: 77021-01

    If you like arranging events, and also enjoy the business aspect behind those events including organising, running and financial aspects, this is the perfect course for you!

  6. Business Administration Intermediate Apprenticeship (Level 2)

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    The aim of this Apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a Business and Administration workforce who have the skills, knowledge and competencies to support business systems, processes and services and who can contribute to making businesses more efficient and productive. Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business and Administration Apprenticeship framework.

    E: apprenticeships@keighleycollege.ac.uk
    T: 01535 685035

  7. Business Administration Advanced Apprenticeship (Level 3)

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    The aim of this Apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a Business Administration workforce who have the skills, knowledge and competencies to support business systems, processes and services and who can contribute to making businesses more efficient and productive. Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business Administration Apprenticeship framework.

    E: apprenticeships@keighleycollege.ac.uk
    T: 01535 685035

  8. Business, Enterprise & Events – Level 3 Enterprise & Entrepreneurship BTEC National Extended Certificate

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    Course Code: 77033-01

    If you have always dreamed of running your own business but don’t know where to start, this course will provide you with the perfect tools to do so! A practical course which will introduce you to the proper workings of running a business – read on for more information.

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Keighley College

Bradford Road, Keighley
West Yorkshire BD21 4HQ United Kingdom

Tel: 01535 685000
Student Absence Line: 01535 685109 / attendance@keighleycollege.ac.uk
Email: enquiries@keighleycollege.ac.uk

Exams Email: exams-KLY@leedscitycollege.ac.uk