Customer Service Apprentice at DB Orthodontics

We require a hard working customer service apprentice to work in our general office in the sales department.

As one of our Sales Assistants you will be responsible for ensuring our customers receive the best advice and service we can deliver by putting them at the heart of everything we do. You will be highly motivated, approachable and able to demonstrate the necessary skills for building rapport with customers.

The role will include:

– Customer / Client Service telephony and follow-ups
– Support the External Sales Executives with customer visits/campaigns
– Processing customer quotations, orders, invoices, credits and payments
–  Use of Sage 200 Business Software, and associated applications
– Attend conferences/shows and meetings
– Overall sales duties

Grades A*-C (or equivalent) in Maths and English would be beneficial. Good ICT skills.

Desired skills

• An excellent team player
• An effective communicator
• Ability to plan and work to deadlines under pressure
• Motivated and forward thinking
• Good level of literacy and numeracy skills
• Personable, willing and enthusiastic

Personal qualities
  • Enthusiastic
  • Hardworking
  • Approachable
  • Dedicated
  • Smart appearance
Future prospects

Full time employment for the right candidate.

Things to consider

We are looking to recruit for this position ASAP so may close the vacancy earlier than the advertised closing date should we find the right candidate.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Training to be provided

The aim of this apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills.

By developing the knowledge and competencies required, customer service apprentices will be able to contribute to improved customer service delivery and increased customer satisfaction in the public and not-for profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector

Framework Title: Level 2 NVQ Certificate in Customer Service

Length of Programme: 12 – 15 months

Mode of delivery: Day Release at Keighley College

Course Content:
  • Level 2 NVQ Certificate in Customer Service
  • Level 2 BTEC Certificate in Customer Service
  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in maths
  • Employee Rights and Responsibilities
  • Personal Learning and Thinking Skills
Apprenticeship framework:

Customer Service

To apply, please email your up to date CV to apprenticeships@keighleycollege.ac.uk


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