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Business Administration Intermediate Apprenticeship (Level 2)

The aim of this Apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a Business and Administration workforce who have the skills, knowledge and competencies to support business systems, processes and services and who can contribute to making businesses more efficient and productive. Administrators need a broad range of skills to work efficiently and to help increase business productivity. Skills shortages identified by organisations include a lack of office and administration skills, customer-handling skills, technical and practical skills, oral communication skills and IT skills, all of which are covered within the Business and Administration Apprenticeship framework.

E: apprenticeships@keighleycollege.ac.uk
T: 01535 685035

When Flexible start datesDuration12 – 15 months
LevelLevel 2 AttendanceFull time employment with day release time

Competence and Knowledge qualification:

– Pearson BTEC Level 2 Diploma in Business Administration (QCF)

Functional Skills qualifications:

– Level 1 Functional Skill in English
– Level 1 Functional Skill in Maths
– Level 1 Functional Skill in ICT
+ Employment Rights and Responsibilities
+ Personal Learning and Thinking Skills

Administrator / Business Support Officer:

Making and receiving telephone calls, helping with the organisation of meetings and with travel requests, handling mail, recordkeeping and using electronic message systems and office equipment.

Office Junior:
Taking notes, arranging travel and meetings, welcoming visitors, handling mail and using electronic message systems and office equipment.


Welcoming visitors, handling mail, making and receiving telephone calls, using electronic message systems and office equipment.

A*- C ( 9-4) in Maths and English (Or Level 1 Functional Skills) plus a good level of IT skills.

The course is delivered on a day release basis at the college. Apprentices will be visited once a month in the workplace.

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Keighley College

Bradford Road, Keighley
West Yorkshire BD21 4HQ United Kingdom

Tel: 01535 685000
Student Absence Line: 01535 685109 / attendance@keighleycollege.ac.uk
Email: enquiries@keighleycollege.ac.uk

Exams Email: exams-KLY@leedscitycollege.ac.uk