Apprentice Customer Service Administrator – Airedale Springs Ltd

A fantastic opportunity to join an well established local family business and industry leader as an Apprentice Customer Service Administrator. Since starting out in 1945 as a traditional family business Airedale Springs have combined their expertise with advancing technology to become an industry leader in the design and manufacture of springs, pressings and wire forms.

If you are interested in this position then please send a CV or apply in writing to apprenticeships@keighleycollege.ac.uk

Admin team working as a team

  • To portray a positive image of Airedale Springs to all callers and visitors, managing their enquiries, queries and orders in a timely and professional manner at all times and in accordance with company procedures.
  • To answer the telephone in a prompt and professional manner – fielding calls, taking appropriate contact details and maintaining a call log.
  • To maintain details of prospects, customers, contacts and enquiries on the company computer systems.
  •  To carry out ‘follow-up calls’ to potential customers with a view to converting enquiries to sales.
  •  To process orders in a timely manner and in accordance with company procedures.
  •  To liaise with the Production team to schedule the manufacture of items ordered and to confirm delivery dates with the customer.
  •  To generate appropriate production documentation including the Job Card and Quality Control Record.
  •  To efficiently handle customer queries, including progressing of customer orders.
  •  To carry out other appropriate duties as and when required

Skills Required

You should be able to demonstrate the following skills

  • Excellent team player
  • Effective communicator
  • Organised, methodical worker
  • Ability to plan and work to deadlines under pressure
  • Motivated and forward thinking
  • Good level of literacy and numeracy skills
  • Computer literate with knowledge of Microsoft Office package
  • Personable, willing and enthusiastic

Qualifications Required

GCSE grades C or above in Maths and English.
Acceptance is subject to college initial assessment, and interview.

Personal qualities

  • You will need to be reliable and punctual with the ability to work individually and as part of a team.
  • A pro-active approach to learning and work is essential.
  • Degree of maturity required
  • Confident and well-presented
  • Good personal hygiene

Framework title Business and Administration Intermediate Level
Length of Programme: 12 – 15 months
Mode of delivery: Day Release
Course content:

Pearson BTEC Level 2 Diploma in Business Administration (QCF)

Functional Skills qualifications:
– Level 1 Functional Skill in English
– Level 1 Functional Skill in Maths
– Level 1 Functional Skill in ICT

+ Employment Rights and Responsibilities
+ Personal Learning and Thinking Skills

Employers Name

Airedale Springs Ltd

Employer Description

Spring Manufacturers

Employer Website


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Keighley College

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West Yorkshire BD21 4HQ United Kingdom

Tel: 01535 685000
Student Absence Line: 01535 685109 / attendance@keighleycollege.ac.uk
Email: enquiries@keighleycollege.ac.uk

Exams Email: exams-KLY@leedscitycollege.ac.uk