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Apprentice Claims Handler – Customer Service

Investor Compensation is offering a unique and exciting apprenticeship opportunity, giving you the chance to join one of the leading Claims Management Companies within the financial services industry.

If you are interested in this position then please send a CV or apply in writing to (CONFIRM EMAIL)

Training will be given to the successful candidate

*Previous Candidates Need Not Apply

You will begin by working closely with experts within our Claims Validation department, where you will learn about the administration, quality control and auditing side of the business.

Once fully operating at a satisfactory level within this department, you will learn more about how we obtain required details from our clients and third parties, shadowing professional calls made by our agents. You would receive customer call training and begin to make and receive business calls yourself. No cold calling is required within this role; however, a high level of customer service delivery would be required.

Throughout the Apprenticeship, we aim to share our professional knowledge and expertise with you to develop your customer service and administration skills.

If the Apprenticeship is completed successfully within the allocated 12 months, and you have performed within your duties to a satisfactory level, we would look to offer permanent employment.

Skills Required

Attention to detail, punctual, effective communicator verbal and written, flexible and a mature approach.

Personal Qualities

Applicants who are ambitious, dependable and self-driven with the determination to improve themselves and those around them.

Qualifications Required

3 GCSE’s grade A – C

Average Working Week

37.5 hours

Monday – Friday 08:30am – 16:30pm

Future Prospects

Regular progression and development review. Company development framework available to discuss at interview.

Which Apprenticeship and level?

Business Customer Services L2

Contact

Keighley College

Bradford Road, Keighley
West Yorkshire BD21 4HQ United Kingdom

Tel: 01535 685000
Student Absence Line: 01535 685109 / attendance@keighleycollege.ac.uk
Email: enquiries@keighleycollege.ac.uk

Exams Email: exams-KLY@leedscitycollege.ac.uk